Legal

Refund & cancellation policy

Last updated: 17 June 2026

Draft — review with counsel before publishing changes that affect existing customers.

1. 30-day money-back guarantee

Every paid plan on Acts 2 is covered by a 30-day money-back guarantee. If, within the first 30 days of your subscription, the product does not meet your needs for any reason, contact us at contact@acts2.ioand we will refund the full charge — no questions, no negotiation, no retention call.

The guarantee applies once per organization. Re-subscribing after a refund does not renew the 30-day window.

2. Cancellation outside the 30-day window

After the 30-day window, you can cancel your subscription at any time from your Stripe billing portal (Dashboard → Billing → Manage subscription). Cancellation takes effect at the end of the current billing period — you keep full access to everything you paid for until the period ends.

We do not refund partial months after the 30-day window unless one of the cases in §3 applies.

3. Cases where we proactively refund

We refund the most recent payment, in full or pro-rata, when:

• Sustained outage. The platform was unavailable for more than 24 consecutive hours and the outage impacted a service you depended on (e.g. a Sunday live broadcast). Pro-rata for the affected billing cycle.
• Billing error. A duplicate charge, a charge for a plan you did not select, or a charge against a previously canceled subscription. Full refund.
• Plan downgrade-mid-cycle. If you downgrade to a smaller plan mid-cycle, we credit the prorated difference to your next invoice. We do not refund downgrades to a free or unpaid state.
• Voice-clone provisioning failure. If your voice clone never reaches a producible state within 7 calendar days of your audio upload — and our engineering confirms the failure was on our side, not the audio quality — we refund the full first month.

4. Voice clones and prior usage

Refunds do not reverse:

• Voice clones already created (the underlying ElevenLabs cost is incurred at provisioning time and cannot be returned).
• Translation minutes already consumed (Whisper, Claude, ElevenLabs costs incurred per sermon).
• Live broadcast hours already streamed.

We'll happily refund unused capacity within the 30-day window. Outside it, previously consumed usage is non-reversible.

5. Annual prepay refunds

Organizations on annual prepay receive a pro-rated refund for unused months if they cancel within the first 60 days. After 60 days, annual prepay is non-refundable for the remaining months but you retain access until the prepaid period ends.

6. How to request a refund

Two paths:

1. Self-serve cancellation for any future-period charges: Dashboard → Billing → Open billing portal. Cancel from there. Future invoices stop immediately.
2. Email refund request for a past charge:contact@acts2.io with subject “Refund request — [your org name]”. Include the Stripe receipt number or invoice number you want refunded.

We process eligible refunds within 5 business daysvia the original payment method. Stripe's settlement window means the funds land in your account in 5-10 calendar days after we issue the refund.

7. Disputes (chargebacks)

We strongly prefer that you contact us before filing a chargeback. Chargebacks cost $15-25 in dispute fees regardless of outcome, often more than the underlying charge, and they damage our processor relationship. If you have a legitimate dispute, we will refund you faster than the chargeback process can — usually same business day.

If you do file a chargeback without contacting us first, we may pause your account until the dispute resolves. We do this to prevent further charges that could be disputed.

8. Account closure

Cancelling your subscription does not delete your account. To request full data deletion (voice clone, processed sermons, organization records), email contact@acts2.io with subject “Data deletion — [your org name]”. We complete deletions within 30 days per our Privacy Policy and Data Processing Addendum.

9. Tax refunds

Where Acts 2 is required to collect sales tax / VAT / GST, the tax amount is refunded alongside the principal in any eligible refund. We do not separately refund tax for a still-active subscription.

10. Changes to this policy

We may update this policy. Material changes will be announced at least 14 days before they take effect, by email to the billing contact on file. Continued use of Acts 2 after a change means you accept the new policy.

11. Contact

Refund questions, billing disputes, or anything else covered here: contact@acts2.io.

Acts 2 · A product of iKingdom LLC · San Diego, California.